Leadership Team2019-05-06T17:20:23+00:00

Leadership Team

The term ‘courageous leadership’ defines our approach to helping the most vulnerable people thrive. Courageous leadership encourages, cultivates and implements imaginative solutions and strategies to produce uncommon results. At CFS, it enables high performance individuals and teams, while inspiring a culture of innovation, trust and respect.

Thoughtful planning and rigorous evaluation of outcomes are essential to the Leadership Team. Review our Strategic Plan 2018-2022 for a summary of the blueprint which guides our organizational decisions and actions.

Patricia Jones

Chief Executive Officer

Direct: 403.205.5200
Cell: 403.968.6820

Patricia Jones is CEO of Catholic Family Service. As a well-respected leader in the human service sector, Patricia is known for her reverence for anyone experiencing vulnerability. Her passion sparks courageous conversations which often lead to innovative solutions to help all Calgarians have the lives they have always wanted.

Patricia has invested over 25 years in the development and delivery of services at CFS that are all about building strong families. She knows that serving the family means serving the child and in doing so offers the best chance at breaking the cycle of generational vulnerability.

She has been married for more than 29 years (although she never remembers how many really) and has two children, one of whom resides in Auckland, NZ. She loves a good workout at the gym, and enjoys golfing and cross country skiing – referring to both golf clubs and ski poles as “torture sticks.”

Byron Chan

Senior Director, Strategy and Development


Byron joined Catholic Family Service in 2016. A lawyer by background, Byron adds a diverse skillset to the CFS Leadership Team. After several years practicing in the corporate sector, his passion for social justice and working with marginalized communities led him and his wife to Africa in 2012. While serving in the international non-profit sector, Byron gained a wealth of experience in program management and coordination and in utilizing community-based solutions to provide holistic and sustainable care. In 2015, Byron and his wife returned to Calgary with a renewed desire and commitment to help address vulnerability as it exists here at home.

Byron is passionate about connecting vulnerable individuals and families into greater community and believes that true sustainability is built through the support structures that only authentic relationships can foster. He is inspired to be part of a team that shares this vision and that seeks to make a real impact in their city.

Byron loves life as a husband and father. A serious foodie, Byron offsets his love of all “dirty foods” with an active lifestyle and a (not-so) slight obsession with sports.

Jessica Williams

Senior Director, Programs and Services


Jessica Williams has been with Catholic Family Service since 2006. She has a Bachelor in Social Work (University of Victoria) and a Master’s of Arts in Leadership (Royal Roads University). In her undergrad, Jessica learned about the systems and structures that create and sustain vulnerability and inequality; in her graduate program, she learned tools and strategies for leading social change.

Jessica is passionate about building strong families and has experience in a number of programs with CFS: Counselling intake, F&ST, Crew, Motherhood Matters, Never Too Late, volunteer services, and fund development/communications. After working on the CFS mission for 11 years, Jessica took time off in 2017 to start building her own family. She and her husband are proud parents of a curious and free-spirited toddler. Jessica says her daughter teaches her every day about the importance – and joy – of family, the potential for learning by taking a risk, and how brave (and wise) it is to ask for help.

Jessica values excellence, courage, and compassion. She strives to tackle new challenges with both optimism and humility. Jessica is a firm believer in trying something new and learning by doing. She knows from experience that it is embracing the imperfections of our stories that teach us the most incredible things about ourselves and, without fail, show us the next step forward.

Caitlin Ceal

Director, Financial and Administrative Services


Caitlin Ceal joined CFS in 2018. Caitlin is born and raised in Hinton, Alberta. In 2004 she moved to Lethbridge to take her Bachelor of Management, majoring in accounting. After completing her Bachelor of Management, she then moved to Calgary in 2009 to work in public practice and pursue her Chartered Accountant designation. Caitlin successfully completed her Chartered Accountant designation in 2015.

Before joining CFS, Caitlin worked in the public practice sector as an auditor specializing in not-for-profits. While working with various not-for-profits in Calgary, she became very passionate about the industry and knew that this is where she wanted to be. She is very excited to be working for an organization like CFS where the focus is on building strong families as this aligns with her core values.

Caitlin enjoys music, yoga, hiking and cycling. Caitlin had the opportunity to go to Guatemala in August 2018 where she helped build houses for families as a volunteer. This experience was eye opening and allowed her to see that it isn’t what you have in your life that makes you happy but who you have in your life. It solidified how important family is and the importance of building strong families.

Holly Charles

Interim Director, Louise Dean Centre


Holly joined the CFS team in 1995 as a social worker guiding young moms towards successful parenting. Her strong analytical skills, research-based knowledge of family services and ability to solve complex problems results in strong and adaptive program outcomes. For nearly a decade, Holly was the Managing Director at the Louise Dean Centre, where she developed strategic partner relationships with government, schools, community, and pregnant and parenting teens and their families. More recently, she served as Director of Operations for Catholic Family Service.

A registered member of the Alberta College of Social Workers, Holly has extensive experience working with young people and their families in a variety of residential, educational, community and health-based programs. Holly received her Undergraduate (1985) and Graduate (1994) degrees in Social Work with a Clinical specialty at the University of Calgary, and is also a graduate of the Child and Youth Care Program (1975) from Fanshawe Community College in London, Ontario.

Spending time with family is a priority for Holly, both with her siblings in Ontario and as the proud parent of three adult children and their partners. She is a loyal friend and supporter of the arts, especially the Calgary Folk Festival and the Calgary International Film Festival.

Hugh McGeary

Director, Counselling


Hugh joined Catholic Family Service in 2001 to manage the Family Services Employee Assistance Program (FSEAP). The program provided counselling, workshops, consulting and Critical Incident Stress Management services to a variety of local and national contracts. In 2007, when FSEAP was rolled into the Counselling Services division, Hugh assumed management of the combined programs. He is passionate about reducing barriers that interfere with people and families getting timely access to high quality, respectful and impactful clinical services.

With more than 38 years of experience, Hugh’s had clinical placements in a variety of fields including child welfare, health care, mental health and family service agencies throughout BC, the Yukon, Alberta, Manitoba and Ontario. He earned Approved Supervisor status with the American Association for Marriage and Family Therapy. In 2013, Hugh received an ACSW “Excellence in Social Work Practice” Award.

Hugh has been married (to the same person) for 40 years, has three grown children and loves photography, motorcycling and almost anything outdoors. Around the office he is often known as “the riddler” because he scribbles random riddles on the staff room white board.

Sarah Rosenfeld

Director, Community Services


Sarah Rosenfeld joined Catholic Family Service in August 2012. Sarah was born and raised in Toronto, Ontario. She earned her Bachelor of Social Work from McGill University in 1997. In 2002, Sarah traveled to Calgary and completed her Master of Social Work, Clinical Specialization, at the University of Calgary.

Prior to joining Catholic Family Service, Sarah delivered frontline counselling services to individuals, couples and families in Toronto and in the United Kingdom. She is passionate about being in service to others and has focused her career in the not-for-profit sector for various family service and child protection organizations. Empowering people to achieve their dreams and fulfill their potential means the world to her.

Sarah is married and has two teenage daughters. She is in her element when she is outdoors, spending as much time as possible skiing, mountain biking, hiking and travelling with her family and friends. Sarah values building strong families and is energized by the innovative programming offered at Catholic Family Service.

“I attended Louise Dean Centre for one semester in the Fall of 1971. I was 17 and pregnant. To any teenager in the same situation today, I would say that education is paramount to any happiness, success, self-awareness and confidence you will have in your life. Today I am very proud that my daughter works with Catholic Family Service as a consulting psychiatrist. I am so happy that she is able to give back to the organization that helped me when I needed it the most.”


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