Catholic Family Service’s response to coronavirus (COVID-19)

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Page updated on March 21, 2020.

We are still supporting individuals and families while our offices are temporarily closed. You’ll find more information below about how we’re modifying our services as we respond to Covid-19.

At Catholic Family Service, the health and well-being of our staff, clients, and volunteers has always been and remains our top priority. We recognize that there is a lot of information circulating about novel coronavirus (COVID-19), and we encourage you to educate and regularly update yourself on the most up-to-date and accurate information available through government websites.

How we are Responding

At CFS, we are following the recommendations and guidance from Alberta Health Services and the Government of Alberta. In response to recent updates, we have temporarily closed our offices to the public effective March 16, 2020.

Though there is no access to our offices, we are available for individuals and families seeking support. The best way to reach us is to contact our intake team at 403-205-5294 or intake@cfs-ab.org. They are available to talk about the changes to our service delivery and discuss available resources.

In addition to our Online Self-Help, our teams are also creating content to support families, you’ll find a Tools and Resources section lower down on this page.

Current or prospective client? Please click the links below for additional information.

We understand that this is a very stressful time for you and your young family. As you are aware, CBE classes have been cancelled until further notice, and the Parent-Child Learning Centre has been closed. We are committed to continuing to provide you with the support you need to keep you and your family strong during this uncertain time. Your Social Worker will be reaching out to you to discuss with you the best way to provide you with that support. 

To protect your health and the health of CFS staff and in line with the recommendations of Alberta Health Services, contact with your Social Worker will occur via telephone, social media and/or virtually through online platforms. There will no in-person contact during this time.

A top priority for us is developing a strategy with CBE, our community partners, and donors to provide you with basic needs supports such as diapers, formula, food, etc. Please let your Social Worker know if you require basic needs support. Additionally, we will be sending out links to additional community resources via the CFS website as well as the LDC Facebook group.

We know that the current situation can lead to feelings of anxiety, fear, stress and a whole range of emotions. If you are currently in crisis and require an immediate response, please contact the Distress Centre by phone 24/7 at 403-266-4357 or by online chat available at www.distresscentre.com

To connect with other resources in Calgary, contact 211 by phone, text, or by chat at www.ab.211.ca.

We recognize that our province and city civic response to COVID – 19 may be creating challenges for you and your family. We are committed to continuing to provide you with the support you need to keep you and your family strong during this uncertain time. Your CFS Coordinator/Counsellor will be reaching out to you to discuss with you the best way to provide you with that support. 

To protect your health and the health of CFS staff and in line with the recommendations of Alberta Health Services, contact with your worker will occur via telephone, social media and/or virtually through online platforms. There will no in-person contact during this time.

A top priority for us is developing a strategy together with our community partners, funders and donors to provide you with basic needs support as required. Please let your worker know if you require basic needs assistance. Additionally, we will be sending out links to additional community resources via the CFS website www.cfs-ab.org.

We know that the current situation can lead to feelings of anxiety, fear, stress and a whole range of emotions. If you are currently in crisis and require an immediate response, please contact the Distress Centre by phone 24/7 at 403-266-4357 or by online chat available at www.distresscentre.com

To connect with other resources in Calgary, contact 211 by phone, text, or by chat at www.ab.211.ca.

We understand the unique stressors and anxiety you may be feeling with the current COVID-19 situation. Many families are facing challenges with childcare, basic needs support, and other issues that can have a significant impact on everyone’s mental health and well-being. Catholic Family Service is committed to continuing to offer the counselling support you may need to keep you and your family strong during this uncertain time. 

To protect your health and the health of CFS staff and in line with the recommendations of Alberta Health Services, we have temporarily suspended face-to-face on-site services and have moved all of our Rapid Access Counselling Service to be delivered via the video-based online platform Zoom. Please go to https://booksinglesession.cfs-ab.org/ to book sessions as needed. After you book an appointment, your counsellor will be in touch to support you with using Zoom and ensuring you have all the necessary forms. 

We recommend this service for clients who are 14 years and older. Should someone under the age of 14 in your family require support, please contact our intake team at 403-205-5294 or intake@cfs-ab.org to brainstorm the best possible resource for them. Our intake service remains fully operationally should you need assistance with other resources or more information about the change in our service delivery.

We know that the current situation can lead to feelings of anxiety, fear, stress and a whole range of emotions. If you are currently in crisis and require an immediate response, please contact the Distress Centre by phone 24/7 at 403-266-4357 or by online chat available at www.distresscentre.com

To connect with other resources in Calgary, contact 211 by phone, text, or by chat at www.ab.211.ca.

We realize this must be a very stressful time for couples with upcoming weddings. Catholic Family Service is working hard to best support all couples who are registered for the upcoming marriage preparation weekends. We will be communicating updates very soon to in regards to what steps are being taken to ensure support for everyone’s health and wellness, as well as the unique timeframes couples may be experiencing. We appreciate your patience and understanding while we work to offer the best support possible.

Tools and Resources

The situation is continuously evolving, and the available information changes daily. We’re working to support you in response to these changes, and in addition to the services we’re still delivering, we’re creating and gathering online resources. As those become available, we’ll update the links below, and share them on our social media feeds.

Online Self-Help

We have a series of self-guided resources to support you around topics like addiction, depression and positive parenting. We’ve also added some self-help resources specific to anxiety related to coronavirus. You can access all of these using the links below. 

External Resources

Knowing where to find current and accurate information can sometimes be a challenge. Here are some links for information you mind find helpful.

Relevant Blog Posts

Rapid Access Counselling

We know that the current situation can lead to feelings of anxiety, fear, stress and a whole range of emotions. We have shifted our Rapid Access Counselling Service to be delivered via Zoom – an online video conferencing tool. Sessions can be booked online at https://booksinglesession.cfs-ab.org/. You are also welcome to contact our Engagement & Intake team at 403.205.5294 or intake@cfs-ab.org.

If you are currently in crisis and require an immediate response, please contact the Distress Centre by phone 24/7 at 403-266-4357 or by online chat available at www.distresscentre.com.

To connect with other resources in Calgary, contact 211 by phone, text, or by chat at www.ab.211.ca.

General Recommendations

In order to prevent the further spread of COVID-19, everyone, including organizations, can do a few simple things. To protect yourself and those around you from contracting or carrying COVID-19, you are asked to: 

  • Stay home if you are feeling sick: If you are experiencing fever, cough, difficulty breathing or other flu-like symptoms, stay home and away from others and contact your healthcare provider. If you have questions or concerns about your health, contact Health Link 811.
  • Wash your hands frequently: This is the single most effective way of preventing the spread of disease. Use hand sanitizer when you can’t wash your hands with soap and warm water. 
  • Catch your germs: Cover your mouth and nose when you cough or sneeze by using the inside of your elbow or your shoulder.
  • Avoid touching your face: In between handwashing, keep your hands away from your eyes, ears, nose and mouth.
  • Avoid close contact with people who are sick
  • Clean and disinfect surfaces that are frequently touched
  • Practice healthy habits: Eat well, exercise daily and get enough rest to help support your immune system.
2020-03-21T18:56:49+00:00March 12th, 2020|News|0 Comments

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