Leadership Team 2017-08-21T21:01:45+00:00

Leadership Team

The term ‘courageous leadership’ defines our approach to helping the most vulnerable people thrive. Courageous leadership encourages, cultivates and implements imaginative solutions and strategies to produce uncommon results. At CFS, it enables high performance individuals and teams, while inspiring a culture of innovation, trust and respect.

Thoughtful planning and rigorous evaluation of outcomes are essential to the Leadership Team. Review our Strategic Directions 2013 – 2016 framework for a first-hand look at the blueprint which guides our organizational decisions and actions.

Patricia Jones

Chief Executive Officer

Direct: 403.205.5200
Cell: 403.968.6820

Patricia Jones is CEO of Catholic Family Service. As a well-respected leader in the human service sector, Patricia is known for her reverence for anyone experiencing vulnerability. Her passion sparks courageous conversations which often lead to innovative solutions to help people break the cycle of vulnerability.

Patricia has invested over 20 years in the development and delivery of human services at CFS. Her background is in social work with a clinical specialty. Patricia was instrumental in bringing Families and Schools Together (F&ST) to Canada and to CFS. Under Patricia’s leadership, the program is fully operational with Calgary Board of Education and Calgary Catholic School District.

Patricia is actively engaged in the community. She currently serves on the Board of Family Service Canada and the Family and Community Support Services (FCSS) Sustainability Committee, through the City of Calgary.

In 2012, Patricia was recognized by the Calgary Catholic School District as the recipient of Community Shepherd Leadership Award. This distinguished award acknowledges the contribution of community members who work to establish a positive and respectful environment for students within the Catholic School District.

Patricia is passionate about barrier-free service, and leads the charge at CFS in saying “yes.” She warmly welcomes your feedback and perspectives. Patricia has been married for more than 25 years and has two children who are launching their own lives. She loves a good workout at the gym and enjoys golfing and cross country skiing.

Holly Charles

Director of Operations


Holly joined the CFS team in 1995 as a social worker guiding young moms towards successful parenting. Her strong analytical skills, research-based knowledge of family services and ability to solve complex problems results in strong and adaptive program outcomes. For nearly a decade, Holly was the Managing Director at the Louise Dean Centre, where she developed strategic partner relationships with government, schools, community, and pregnant and parenting teens and their families.

A registered member of the Alberta College of Social Workers, Holly has extensive experience working with young people and their families in a variety of residential, educational, community and health-based programs. Holly received her Undergraduate (1985) and Graduate (1994) degrees in Social Work with a Clinical specialty at the University of Calgary, and is also a graduate of the Child and Youth Care Program (1975) from Fanshawe Community College in London, Ontario.

Spending time with family is a priority for Holly, both with her siblings in Ontario and as the proud parent of three adult children and their partners. She is a loyal friend and supporter of the arts, especially the Calgary Folk Festival and the Calgary International Film Festival.

Vafa Adib

Managing Director, IT & Administration


Vafa Adib joined CFS in 2004. He is passionate about the “family” part of CFS. Vafa enjoys the diversity and fast-paced nature of his department including IT support, networking, database creation and management, applications and supporting administrative success.

Before joining CFS, Vafa worked in the oil and gas field focusing on databases and well logging applications.

Vafa lives with his family – his wife and two kids. He is a talented musician and likes composing and performing fusion music. He is also an avid photographer – in fact, Vafa took the photos of his colleagues that appear on this page.

Byron Chan

Managing Director, Community Services


Byron joined Catholic Family Service in 2016. A lawyer by background, Byron adds a diverse skillset to the CFS Leadership Team. After several years practicing in the corporate sector, his passion for social justice and working with marginalized communities led him and his wife to Africa in 2012. While serving in the international non-profit sector, Byron gained a wealth of experience in program management and coordination and in utilizing community-based solutions to provide holistic and sustainable care. In 2015, Byron and his wife returned to Calgary with a renewed desire and commitment to help address vulnerability as it exists here at home.

Byron is passionate about connecting vulnerable individuals and families into greater community and believes that true sustainability is built through the support structures that only authentic relationships can foster. He is inspired to be part of a team that shares this vision and that seeks to make a real impact in their city.

Byron loves life as a husband and as a new father to his little boy. A serious foodie, Byron offsets his love of all “dirty foods” with an active lifestyle and a (not-so) slight obsession with sports.

Lori Fagan

Managing Director, Financial Services


Lori has been an instrumental part of the CFS family since 1989. Over the years, CFS has benefited greatly from Lori’s strong accounting background and education. Lori’s “behind the scenes” work benefits and supports the CFS mission, vision and values.

After Lori completed her Chartered Accountant designation in Calgary in 1983, she travelled overseas to a university in Papua, New Guinea where she taught for one year. During this time, she travelled, met many new friends and enjoyed a totally different way of life. Upon reflection, her experience gave her a whole new perspective on how great life really is in Canada.

Lori has been married to Jerry for 26 years and they have four grown children – Emily, Riley, Derek and Kyle. All four of their children are currently attending university. In her spare time, Lori loves to read, backpack, entertain and travel.

Sherry Hiebert-Keck

Managing Director, Louise Dean Centre


Sherry has been with CFS since 2007 and has worked in the non-profit sector for over 25 years. She was appointed Managing Director of the Louise Dean Centre in 2016, following eight years as Managing Director of Community Services.

Sherry is passionate about place-based community work that strengthens natural supports for families and decreases barriers for full participation. Sherry is currently the Chair of the Peer Support Working Group for the Enough for All Strategy of Vibrant Communities Calgary and is committed to integrating poverty reduction approaches with families. Sherry’s leadership of five innovative, evidence-based program redesigns demonstrates her pursuit of excellence in service delivery. Her perseverance for an integrated onboarding process has been instrumental in supporting staff, students and volunteers to feel at home and part of the amazing CFS community. Sherry is known for singing with passion, not perfection, at the F&ST Program.

Previous work experience includes Home/School Liaison with Compass, and Lead Associate for children 0-6 years with the Calgary Children’s Initiative of United Way of Calgary and Area. She has worked within the Community Resource Centre sector for eight years developing and strengthening two NE Community Resource Centres, a Heart of the NE Community Coordinating Council, and the Hand in Hand Parent Link Centre. Being embraced by NE residents to develop and nurture vital centres of connection and leaving a lasting legacy of accessible, sustainable services is her most heartfelt accomplishment.

Sherry is the mother of two great young adults; she has a patient husband and a gorgeous dog named Ranger. Sherry enjoys floral arranging, camping and bringing new life to tired, worn out furniture.

Hugh McGeary

Managing Director, Counselling Services


Hugh joined Catholic Family Service in 2001 to manage the Family Services Employee Assistance Program (FSEAP). The program provided counselling, workshops, consulting and Critical Incident Stress Management services to a variety of local and national contracts. In 2007, when FSEAP was rolled into the Counselling Services division, Hugh assumed management of the combined programs. He is passionate about reducing barriers that interfere with people and families getting timely access to high quality, respectful and impactful clinical services.

With almost 38 years of experience, Hugh’s had clinical placements in a variety of fields including child welfare, health care, mental health and family service agencies throughout BC, the Yukon, Alberta, Manitoba and Ontario. He earned Approved Supervisor status with the American Association for Marriage and Family Therapy. In 2013, Hugh received an ACSW “Excellence in Social Work Practice” Award.

Hugh has been married (to the same person) for 40 years, has three grown children and loves photography, motorcycling and almost anything outdoors. Around the office he is often known as “the riddler” because he scribbles random riddles on the staff room white board.

Jessica Williams

Managing Director, Stakeholder Relations

Jessica is currently on maternity leave.
In her absence, please contact Jim Campbell at 403.205.5222.

Jessica Williams first joined the Catholic Family Service team as a practicum student in 2005. Upon completing her Bachelor of Social Work degree, Jessica was hired to work in the counselling intake program and F&ST program. In 2007 Jessica assumed leadership of the Volunteer Resources department. Under Jessica’s leadership the Athletes Mentoring Program expanded by 30 per cent, the Teen Parent Friend program was re-developed into the new Motherhood Matters Program, and the Never Too Late Program was launched and integrated as a core program of Catholic Family Service. Following the completion of her MA in Leadership at Royal Roads University in 2013, Jessica moved into her “dream job” of Managing Director, Stakeholder Relations.

Jessica has focused her career on bridging people with a heart for giving with communities in need. She is passionate about helping people take care of each other. Jessica is known for animating the mission and vision of CFS to the Unlocking Potential (UP) Foundation, and igniting excitement and confidence in others to make a difference in their communities.

Jessica prioritizes health and fitness and heads to the gym at lunchtime (her “recess”) as often as possible. Her husband Tyler is a true life partner, and he’s logged a number of volunteer hours for CFS and the UP Foundation. Together they enjoy spending time outdoors – snowshoeing, hiking and biking in the mountains (especially Fernie) are favorite activities.

“We were university students and expecting a baby in 2012 when we started meeting with a social worker at Louise Dean Centre. As young parents, we needed a lot of support. After our daughter was born, Jameela decided to work from home and build a jewelry business. When Peter got laid off, we thought, “If we can do this baby thing, we can run a business.” Turns out babies and businesses are a lot the same. They take time and effort and trial and error, but then they start doing things on their own. Now our jewelry is in 40 stores across Canada. ”


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